Return & Refund Policy

RETURNS & REFUND POLICIES DETAILS:

Any product you purchase from ChamoMucho.com is covered by our straightforward Returns & Refund Policy. From the day you receive your order you are covered by our Returns & Refund Policy for 30 days!

  • If you received a product that ended up being defective or appears quality issues within 30 days you will be covered by our warranty, refund, or free replacement service.
  • Please allow 1-3 business days for our customer service team to process your return request.
  •  Money will be backed to your account after we receive the return and the return inspection is approved within 3-7 days.
  • Refunds issued are for the cost of products only and Restocking fees, return-to-sender fees, or other applicable fees are the responsibility of the customer.
      • About return handing fee: we can accept a refund with no handling fee.
      Who will pay for the shipping fee for the return
      • ChamoMucho will bear the shipping freight for returns that are caused by products that arrived with quality problems or are defective. 
        When will l receive my refund?
        • Refunds will be refunded to the original payment account. Paypal generally 1-3 working days, and credit card generally 5-10 working days which varies from different banks. Contact your card-issuing bank for questions about when to credit your account.
        • If you haven't received a credit for a return, please do the following: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.

        The following will void your warranty and ability to return an item:

        • Attempting to open up the packaging and then seeking a return.

        BUYER RESPONSIBILITIES AND TERMS & CONDITIONS OF PURCHASING:

        • By purchasing anything from Hypeguns.com, you certify that you understand that it is your responsibility to know the local, state, and federal laws concerning the products you are purchasing.
        • You also verify that you have read and agree to any of ChamoMucho's policies. The buyer/consumer who purchases from ChamoMucho is responsible for informing themselves of all local and state laws.
        • Additionally, any person who purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on ChamoMucho.com Once your order online or phone order is completed, the customer releases ChamoMucho of all liability related to acknowledgment of terms and conditions, policies, and product use liability.
        • The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms as provided. 
          FRAUDULENT PURCHASES POLICY:

        All fraudulent chargebacks are investigated and will be prosecuted to the fullest extent of the law.

        ORDER CANCELLATION POLICY:
        • If you need to cancel your order we can do so if it has not already been shipped. We strive to fulfill orders as quickly as possible and have automated certain steps on approved orders to achieve this. In many cases, the order can be canceled before shipping. However, the order may be shipped before we receive and process your request. In that case, a return request must be submitted. If an order has already partially or completely shipped you can request a return address from our Customer Service team and the return shipping cost will be borne by the customer. Cancellation requests received before any packages have shipped will not incur any additional restocking fees.
        • All canceled orders will be immediately refunded once the cancellation has been confirmed and all potential in-transit items have been returned to their originating shipping location (i.e. our warehouses).  We do our best to issue refunds as quickly as possible on our end.

        * For the refund address, kindly contact for instructions on the return address. If you have other questions, you can contact us at chamomucho@gmail.com

        Company Address: 78206 Varner Road Suite D #1020 Palm Desert, CA 92211

        Email: chamomucho@gmail.com